High Street Support

Home Based BusinessHome The National Centre for Micro Business is able to offer help and support to independant retailers.

The NCMB has a long track record of providing close-up support, advice and mentoring to a wide range of businesses and business sectors. We have developed a set of support topics specifically aimed at the small high street retailer.

Our service is delivered in a variety of forms but essentially is a personal programme for each participant. Examples of the topics we cover are listed below. If you require any additional support not listed, please tell us using the contact form at the bottom of the page.


  • Tips for digital marketing , web site management
  • Customer Journey; search to landing page
  • Understanding mobile marketing
  • How Psychology can boost ecommerce sales
  • Digital marketing strategy
  • How to use social media, marketing strategy
  • Digital high street skills
  • Click and collect considerations
  • X-commerce
  • Using social media for retailers
  • Managing customer reviews


  • Mobile marketing strategy creation
  • The mobile engagement loop
  • State of the mobile experience
  • Mobile marketing research results


  • Customer experience
  • Dealing with showrooming
  • Signage and branding
  • Profit planning


  • Basic digital skills
  • Marketing technologies
  • The digital high street initiative
  • Digital high street skills
  • Digital marketing template
  • Tips for digital marketing
  • Safety and security


  • Assess your options for growth
  • Competitiveness analysis
  • Accounts management


  • The Customer Journey SatNav
  • Mystery shopper
  • Surveys as a tool
  • Display and signage, technology
  • Words, colour and imagery
  • Getting the message out
  • Public Relations
  • Perception and image management
  • Instore experience
  • Interactive and video
  • Point of sale
  • Staff and service management
  • Advertising
  • Loyalty schemes
  • Buyers’ methodology: Contactless, Card machines, Smartphone
  • Collaborative schemes
  • Enrich the shopping experience with IT

Please complete below and one of our team will be in contact

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